Job Specification:

Education Level	:	Bachelor
Experience Required	:	More than or equal to 1 year

Other Specification:

• Fluency in written and spoken English and Nepali language
• Good-looking, smart, energetic, and enthusiastic
• Computer knowledge: MS Word, Excel, Internet, Email
• Ability to organize, multitask, prioritize and work under pressure

Requirements:

• Excellent communication skills with a polite, interactive, and approaching tone
• Basic know-how of IT-related courses to solve students’ queries over the phone calls (Training will be provided for couple of weeks)
• Basic knowledge of sales & marketing
• At least 1-year experience in customer service/reception/call center
• Must have completed Bachelor's degree in a related field
• Problem-solving nature with a calm attitude to handle any type of student inquiries regarding the courses/services
• Dedicated to finishing the follow-up calls in a timely manner
• Highly motivated to convince students to visit the office for counseling
• Organize records of student details for appropriate future follow-up
• Ability to handle student complaints in a professional & respectful manner
• Ability to work in a fast-paced working environment and under pressure
• Build strong relationships to retain existing students by ensuring they are getting the best service. We believe retention of regular students brings potential new students
• Proficiency in Microsoft Office Suite
• Multitasking and time-management skills, with the ability to prioritize tasks
• Customer service attitude

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Job Description:

• Handle all telephone call
• Conducting follow-up calls to prospective students who have expressed interest in the courses offered by the institution (converting them for admission)
• Providing information about the IT training courses offered by the institution
• Assisting students in selecting the appropriate training program based on their needs and career goals
• Maintaining accurate records of all interactions with prospective students
• Meeting or exceeding weekly and monthly sales targets set by the institution
• Collaborating with the marketing team to develop effective strategies to attract new students and retain existing ones
• Participating in training sessions to stay updated on the latest industry trends and to enhance your knowledge of the courses offered by the institution
• Providing exceptional customer service to ensure student satisfaction and retention
• Interested candidates are requested to mail their latest and updated CV at [email protected]
• Coordinate procurement and services required for the office
• Maintain daily reports and submit them to the management
• Deal with all inquiries in a professional and courteous manner, in person, on the telephone or via e-mail

Note: This vacancy is for the day shift 10 am to 6 pm (Sunday to Friday). The mentioned salary is for full-time duty of 8 hours.

Interested candidates are requested to send their latest and updated CV at:
[email protected]