Job Summary

The Senior Customer Support Executive (Team Leader) is responsible for managing customer interactions, resolving queries, and ensuring a high level of customer satisfaction. This role also includes leading and guiding the customer support team, assigning tasks, monitoring performance, and providing on-the-job support to ensure service quality.

What You’ll Do:

• Coordinate bookings and shipments with sales, pricing, and overseas partners.
• Provide timely customer updates and resolve issues within 24 hours.
• Maintain accurate shipment, customer, and documentation records.
• Prepare quotations, billing instructions, and track shipments proactively.
• Ensure compliance with company policies and suggest process improvements.
• Support cross-functional projects to improve customer experience.
• Guide and supervise the customer service team for smooth operations.
• Maintain strong client relationships with consistent and transparent service.
• Identify recurring issues and recommend process/system improvements.
• Prepare periodic reports on performance, feedback, and service metrics.

What We Need:

• Bachelor’s degree in  a related field.
• Minimum 2 year of experience in senior customer support role.
• Proactive in communication, problem-solving, and coordination.
• Basic knowledge of Microsoft Excel and other MS Office tools.
• Ability to handle multiple tasks and work in a fast-paced environment.
• Experience in team handling or mentoring junior staff (preferred).
• Strong customer service mindset with ability to manage client relationships professionally.
• Ability to take ownership of tasks and ensure timely resolution of issues.
• Good decision-making skills and ability to work under pressure.
• Familiarity with shipment/logistics or service-based operations (Preffered).

Why Join Us:

• Lunch provided.
• Career growth / leadership exposure
• Team leadership experience
• Professional work environment
• Learning in logistics + coordination + client handling
• Performance recognition / development opportunities