Identify and escalate priority issues per Client specifications
Develop diagnostic skills with the solution in mind
Involve or initiate field support to diagnose the initial offsite problem (Form design / Standard Test Report) in a mentoring capacity
Update task as action taken to troubleshoot with common title and clear language as per clientele Ø Actively participate in the training (Tech and non-tech) to develop the learning Ø Other Office duties (technical)
