Job Summary

The Customer Sales Support Executive is responsible for handling customer interactions, supporting sales operations, coordinating shipments, and ensuring a high level of customer satisfaction.

What You’ll Do:

•  Coordinate bookings and shipments with sales, pricing, and overseas partners.
•  Provide timely customer updates and resolve issues within 24 hours.
•  Maintain accurate shipment, customer, and documentation records.
•  Ensure compliance with company policies and suggest process improvements.
•  Support cross-functional activities to enhance customer experience.
•  Maintain strong client relationships with consistent and transparent service.
•  Identify recurring issues and recommend process/system improvements.
•  Prepare periodic reports on performance, feedback, and service metrics.

What We Need:

• Bachelor’s degree in a related field.
• Minimum 2 years of experience in customer support or sales support.
• Strong communication, coordination, and problem-solving skills.
• Basic knowledge of MS Office (especially Excel).
• Ability to multitask in a fast-paced environment.
• Customer-focused mindset with professional client handling skills.
• Ability to take ownership and ensure timely task completion.
• Good decision-making skills and ability to work under pressure.
• Experience in logistics/service-based operations (preferred).
• Team handling experience (preferred but not mandatory).

Why Join Us:

• Lunch provided.
• Career growth and leadership exposure.
• Professional work environment.
• Learning opportunities in logistics, coordination, and client handling.
• Performance-based recognition and development opportunities.