Job description:

• Provide software support to clients via phone, email, and remote access
• Troubleshoot and resolve customer issues in a timely manner
• Install, configure, and maintain software systems
• Train clients on software usage and features
• Record and track support tickets and follow up until closure
• Coordinate with the development team for bug fixes and updates
• Maintain proper documentation of issues and solutions
• Ensure high customer satisfaction through effective communication

Requirements:

•  +2  in Management
• Basic knowledge of software systems and troubleshooting
• Strong communication and problem-solving skills
• Ability to handle clients professionally
• Familiarity with accounting/billing software is a plus
• Ability to work independently and in a team

Skills:

• Basic windows trouble shooting
• Experience with remote support tools
• Understanding of POS, ERP, or CRM systems

Experience:

• Freshers can apply
• 1–2 years of experience in software support is an advantage