Resposibilities

• Provide software support to clients via phone, email, and remote access
• Troubleshoot and resolve customer issues in a timely manner 
• Install, configure, and maintain software systems 
• Train clients on software usage and features 
• Record and track support tickets and follow up until closure 
• Coordinate with the development team for bug fixes and updates 
• Maintain proper documentation of issues and solutions 
• Ensure high customer satisfaction through effective communication 

Requirements

• Freshers can apply 
•   +2  in Management 
• Basic knowledge of software systems and troubleshooting 
• Strong communication and problem-solving skills 
• Ability to handle clients professionally 
• Familiarity with accounting/billing software is a plus 
• Ability to work independently and in a team