Job Purpose :

Assist in the implementation, deployment, training and customer support of BISage Enterprise Software.

Key Responsibilities :

• Assist in software configuration, client onboarding and deployment.
• Prepare and upload customer, supplier, item, ledger and opening-balance data.
• Provide first-level support for BIS Applications and user-related issues.
• Record, follow up and update support tickets.
• Collect screenshots, error details and steps to reproduce issues.
• Escalate technical problems to the QA or development team.
• Conduct software demo and user training.
• Test configurations, transactions, reports and resolved issues.
• Maintain deployment checklists, support records and daily work reports.
• Support clients during go-live and post-deployment periods.
• Maintain confidentiality of client data and company information.

Qualification :

• Bachelor’s degree running or completed in BCA, BIM, BSc CSIT, BIT, BBS, BBA, BBM, Accounting, Finance or a related field.
• Fresh graduates and final-year students may apply.
• Basic knowledge of accounting, inventory and Microsoft Excel is preferred.

Employment Conditions

• Initial three-month probation or training period.
• Performance-based continuation and career growth.
• Minimum two-year employment commitment may apply as per company policy.