Technical Support

Follow up the task assigned.
Coordination between the intra department
Identify and escalate priority issues per Client specifications
Develop diagnostic skills with the solution in mind
Involve or initiate field support to diagnose the initial offsite problem (Form design / Standard Test Report) in a mentoring capacity
Update task as action taken to troubleshoot with common title and clear language as per clientele Ø Actively participate in the training (Tech and non-tech) to develop the learning Ø Other Office duties (technical)
Assigned by senior authority