Technical Support Executive (Field)

Job Type

Full Time

Job Level

Entry Level


Vianet Communication Pvt. Ltd.


Jawalakhel, Lalitpur

Offered Salary



Sep 20, 2022

Deadline to Apply

2nd March, 2019

Current Requirements:

Level of Education:- Bachelor in IT, or Result awaiting
Must have valid driving license and Motorbike
Technical Skills:  Basic knowledge of hardware and networking, router and switches.

Soft Skills:

  • Proactive and a team player
  • Good communication skills with problem elocution on simple language
  • Service oriented keeping customer first

Job Description:
Current Role and Responsibilities:

  • Follow up the task assigned.
  • Coordination between the intra department 
  • Identify and escalate priority issues per Client specifications
  • Develop diagnostic skills with solution in mind
  • Involve or initiate field support to diagnose initial offsite problem (Form  design / Standard Test Report) in mentoring capacity
  • Update  task as action taken to troubleshoot with common title and clear language as per clientele
  • Actively participate in the training (Tech and non-tech) to develop the learning
  • Other Office duties (technical)
  • Assigned by senior authority