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Technical Support Executive (Field)
Job TypeFull Time
Job LevelEntry Level
CompanyVianet Communication Pvt. Ltd.
PostedSep 20, 2022
Deadline to Apply2nd March, 2019
Level of Education:- Bachelor in IT, or Result awaiting
Must have valid driving license and Motorbike
Technical Skills: Basic knowledge of hardware and networking, router and switches.
- Proactive and a team player
- Good communication skills with problem elocution on simple language
- Service oriented keeping customer first
Current Role and Responsibilities:
- Follow up the task assigned.
- Coordination between the intra department
- Identify and escalate priority issues per Client specifications
- Develop diagnostic skills with solution in mind
- Involve or initiate field support to diagnose initial offsite problem (Form design / Standard Test Report) in mentoring capacity
- Update task as action taken to troubleshoot with common title and clear language as per clientele
- Actively participate in the training (Tech and non-tech) to develop the learning
- Other Office duties (technical)
- Assigned by senior authority