Vacancy for Call Center Support @ Web Surfer Nepal Communication Systems Pvt. Ltd.

Job Type
Full Time
Job Level
Entry Level
Company
Web Surfer Nepal Communication Systems Pvt. Ltd.
Location
Dhumbarahi Height, Kathmandu, Nepal.
Offered Salary
Negotiable
Posted
Oct 28, 2021
Deadline to apply
30th April, 2021

Job Specification:

Qualification : Bachelors completed or final year running
Job Type : Entry Level
Shift   Morning / Day / Night
Salary : Negotiable 

Roles & Responsibilities:

  • Handle corporate customer complaints and queries via phone and e-mails.

  • Handle hotspot-related problems.

  • Handle fiber link-related problems.

  • Diagnose and troubleshoot corporate customer problems at the first level.

  • Monitor the upstream link and inform the concerned department of any problems observed.

  • Monitor the status of POD and trunk link and inform the concerned department of any problems observed.

  • Configure router and switches, if required.

  • Handle request for bandwidth increment/decrement of fiber and wireless client, if required.

  • Coordinate with field support technician on wireless equipment configuration.

  • Follow up with RT until the client’s issue is solved.