Position	:	Student Support Officer
Number of Vacancies	:	1
Minimum Educational Qualification	:	Bachelors’
Work Experience	:	Minimum 1+ Year(s) in Customer Service / Support
Skills	:	Proficiency in English and Nepali Language, Conceptual Thinking, Polite Speaking, Communication, Out-of-the-Box Thinking, Logical Thinking, and Answering

 

As a Student Support Officer at Broadway Infosys, you are expected to have the following:

Job Requirements / Qualifications:

• Any bachelor’ Degree with computer knowledge is mandatory
• Knowledge of MS Office Package, Email is a must
• Must be able to communicate with clients, partners, and above all, students of all age groups
• Must possess excellent Nepali and English language abilities – communication via both is a must
• The ability to check the quality and identify issues, related to grammar, is an addition
• Must have the attitude to learn on-the-job
• Should be able to multi-task as various types of tasks need to be handled
• Polite and public speaking is a must
• Must be a quick thinker and be able to generate ideas on-the-spot
• The ability to work as a team and under pressure is a must

Job Description:

• Handle messages, inquiries, and calls that arrive at the office
• Handle the emails that are received or forwarded as per the need
• Manage the data by entering them in as received via all emails, and phone calls
• Handle the requests of students for their certificates and courses
• Handle the CMS of Broadway Infosys’s website to add details as per the need
• Communicate with the whole team in case of any urgent tasks that need verification from the team
• Communicate with trainers and staff regarding courses taught
• Send emails and SMS to students with information about their classes, changes in timings, and days
• Represent Broadway Infosys and communicate with various personnel who come to visit in the office or on an online basis
• Keep records of various official transactions, hard and/or soft copies for easy access in the future

Interested candidates are requested to send their latest and updated CV along with a cover letter at:
[email protected]