Vacancy - Student Support Officer @ Broadway Infosys Nepal

Job Type
Full Time
Job Level
Mid Level
Company
Broadway Infosys Nepal
Location
Shriganesh Marg, Subidhanagar, Tinkune, Kathmandu 44600, Nepal
Offered Salary
Negotiable
Posted
May 09, 2022
Deadline to apply
31st May, 2022

 

Position

:

Student Support Officer

Number of Vacancies

:

1

Minimum Educational Qualification

:

Bachelors’

Work Experience

:

Minimum 1+ Year(s) in Customer Service / Support

Skills

:

Proficiency in English and Nepali Language, Conceptual Thinking, Polite Speaking, Communication, Out-of-the-Box Thinking, Logical Thinking, and Answering

 

As a Student Support Officer at Broadway Infosys, you are expected to have the following:

Job Requirements / Qualifications:

  • Any bachelor’ Degree with computer knowledge is mandatory
  • Knowledge of MS Office Package, Email is a must
  • Must be able to communicate with clients, partners, and above all, students of all age groups
  • Must possess excellent Nepali and English language abilities – communication via both is a must
  • The ability to check the quality and identify issues, related to grammar, is an addition
  • Must have the attitude to learn on-the-job
  • Should be able to multi-task as various types of tasks need to be handled
  • Polite and public speaking is a must
  • Must be a quick thinker and be able to generate ideas on-the-spot
  • The ability to work as a team and under pressure is a must

Job Description:

  • Handle messages, inquiries, and calls that arrive at the office
  • Handle the emails that are received or forwarded as per the need
  • Manage the data by entering them in as received via all emails, and phone calls
  • Handle the requests of students for their certificates and courses
  • Handle the CMS of Broadway Infosys’s website to add details as per the need
  • Communicate with the whole team in case of any urgent tasks that need verification from the team
  • Communicate with trainers and staff regarding courses taught
  • Send emails and SMS to students with information about their classes, changes in timings, and days
  • Represent Broadway Infosys and communicate with various personnel who come to visit in the office or on an online basis
  • Keep records of various official transactions, hard and/or soft copies for easy access in the future

Interested candidates are requested to send their latest and updated CV along with a cover letter at:
[email protected]