Vacancy- Technical Support Executive @ Vianet

Job Type
Full Time
Job Level
Entry Level
Company
Vianet Communication Pvt. Ltd.
Location
Kathmandu
Offered Salary
Nrs.15000 -18000
Posted
Feb 13, 2019
Deadline to apply
30th March, 2019

Job Specification:

Education Level : Bachelor
Experience Required : Not Required

Other Specification:

  • Demonstrate high level of Technical Knowledge.
  • Excellent communication and interpersonal skill.
  • Should have pleasing personality with proper phone etiquette.
  • Should compulsorily possess own vehicle with valid license.
  • Willing to work during off hours

Job Description:

  • Handle Customer Support by documenting, diagnosing and resolving issues
  • Interact with the customer to provide and process information in response to inquiries, concerns and request about services
  • Follow up and make scheduled callbacks to the customer when necessary
  • Analyze and evaluate support issues and patterns for escalation
  • Part time and Shifts Available