Job Specification:

Other Specification:

• Fluency in written and spoken English and Nepali language
• Good-looking, smart, energetic, and enthusiastic
• Computer knowledge: MS Word, Excel, Internet, Email
• Ability to organize, multitask, prioritize, and work under pressure

Requirements:

• Excellent communication skills with a polite, interactive, and approaching tone
• Basic know-how of IT-related courses to solve students’ queries over the phone calls (Training will be provided for a couple of weeks)
• Basic knowledge of sales & marketing
• At least 1-year experience in customer service/reception/call center
• Must have completed a Bachelor's degree in a related field
• Problem-solving nature with a calm attitude to handle any type of student inquiries regarding the courses/services
• Dedicated to finishing the follow-up calls in a timely manner
• Highly motivated to convince students to visit the office for counseling
• Organize records of student details for appropriate future follow-up
• Ability to handle student complaints in a professional & respectful manner
• Ability to work in a fast-paced working environment and under pressure
• Build strong relationships to retain existing students by ensuring they are getting the best service. We believe retention of regular students brings potential new students
• Proficiency in Microsoft Office Suite
• Multitasking and time-management skills, with the ability to prioritize tasks
• Customer service attitude

Job Description:

• Handle all telephone call
• Conducting follow-up calls to prospective students who have expressed interest in the courses offered by the institution (converting them for admission)
• Providing information about the IT training courses offered by the institution
• Assisting students in selecting the appropriate training program based on their needs and career goals
• Maintaining accurate records of all interactions with prospective students
• Meeting or exceeding weekly and monthly sales targets set by the institution
• Collaborating with the marketing team to develop effective strategies to attract new students and retain existing ones
• Participating in training sessions to stay updated on the latest industry trends and to enhance your knowledge of the courses offered by the institution
• Providing exceptional customer service to ensure student satisfaction and retention
• Coordinate procurement and services required for the office
• Maintain daily reports and submit them to the management
• Deal with all inquiries professionally and courteously, in person, on the telephone or via e-mail

Note: This vacancy is for the morning shift 6 am to 10 am and the day shift 10 am to 6 pm (Sunday to Friday).

Interested candidates are requested to send their latest and updated CV at:
[email protected]