Vacancy - Enterprise Support Department @ Web Surfer Nepal

Job Type

Full Time

Job Level

Mid Level


Web Surfer Nepal Communication Systems Pvt. Ltd.


Subidhanagar, Tinkune , Kathmandu Nepal

Offered Salary



Sep 21, 2022

Deadline to Apply

14th January, 2022

Enterprise Support Department

  • Qualification: BCA, BSC. CSIT, B.E, B.E Final year running/Pass Out.
  • Willing to work in any shift. 24*7*365 Days.
  • Minimum 2 months of CCNA Course or CCNA Certification
  • Female candidates are highly encouraged to apply. (Morning/Day shift only for females).

Job Description Call Support/Monitoring (Enterprise Support)

  • Handle corporate customer complaints and queries via phone and emails.
  • Handle Hotspot-related problems.
  • Handle Fiber link-related problems.
  • Diagnose and troubleshoot corporate customer problems at the first level.
  • Monitor the upstream link and inform the concerned department of any problems observed
  • Monitor the status of POD and trunk link and inform the concerned department of any problems observed.
  • Configure router and switches, if required.
  • Handle request for bandwidth increment/decrement of fiber and wireless client, if required
  • Coordinate with field support technicians on wireless equipment configuration.
  • Follow up with RT until the client’s issue is solved.

Interested candidates are requested to send their latest and updated CV along with a cover letter at:
[email protected]