Enterprise Support Department

• Qualification: BCA, BSC. CSIT, B.E, B.E Final year running/Pass Out.
• Willing to work in any shift. 24*7*365 Days.
• Minimum 2 months of CCNA Course or CCNA Certification
• Female candidates are highly encouraged to apply. (Morning/Day shift only for females).

Job Description Call Support/Monitoring (Enterprise Support)

• Handle corporate customer complaints and queries via phone and emails.
• Handle Hotspot-related problems.
• Handle Fiber link-related problems.
• Diagnose and troubleshoot corporate customer problems at the first level.
• Monitor the upstream link and inform the concerned department of any problems observed
• Monitor the status of POD and trunk link and inform the concerned department of any problems observed.
• Configure router and switches, if required.
• Handle request for bandwidth increment/decrement of fiber and wireless client, if required
• Coordinate with field support technicians on wireless equipment configuration.
• Follow up with RT until the client’s issue is solved.

Interested candidates are requested to send their latest and updated CV along with a cover letter at:
[email protected]