Vacancy - Enterprise Support Department @ Web Surfer Nepal

Job Type
Full Time
Job Level
Mid Level
Company
Web Surfer Nepal Communication Systems Pvt. Ltd.
Location
Dhumbarahi Height, Kathmandu, Nepal.
Offered Salary
Negotiable
Posted
Dec 30, 2021
Deadline to apply
14th January, 2022

Enterprise Support Department

  • Qualification: BCA, BSC. CSIT, B.E, B.E Final year running/Pass Out.
  • Willing to work in any shift. 24*7*365 Days.
  • Minimum 2 months of CCNA Course or CCNA Certification
  • Female candidates are highly encouraged to apply. (Morning/Day shift only for females).

Job Description Call Support/Monitoring (Enterprise Support)

  • Handle corporate customer complaints and queries via phone and emails.
  • Handle Hotspot-related problems.
  • Handle Fiber link-related problems.
  • Diagnose and troubleshoot corporate customer problems at the first level.
  • Monitor the upstream link and inform the concerned department of any problems observed
  • Monitor the status of POD and trunk link and inform the concerned department of any problems observed.
  • Configure router and switches, if required.
  • Handle request for bandwidth increment/decrement of fiber and wireless client, if required
  • Coordinate with field support technicians on wireless equipment configuration.
  • Follow up with RT until the client’s issue is solved.

Interested candidates are requested to send their latest and updated CV along with a cover letter at:
[email protected]